Our performance evaluation SaaS tool will give you the ability to write employee performance evaluation text automatically as you rate the performance indicators in the competency, giving you a head start. performance evaluation. You will have the ability to customize your review forms starting with one of our predesigned forms or creating your own.

Employee Performance Appraisal Review Form - Customer Service

Employee Name
Job Title
Hire Date
Reviewer
Reviewer Title
Review Period Start
Review Period End

Core Competencies

Client Trust and Guidance
Develops client trust
Tailors solutions to client needs
Grasps client business requirements
Provides guidance using product knowledge


Commitment
Exhibits dependability
Follows through on assigned work
Punctuality and attendance
Abides by management decisions


Communications
Listens attentively
Written communication
Verbal communication
Sharing information
Chooses appropriate communication methods


Confrontation
Exhibits objectivity in confrontational situations
Conflict resolution
Managing emotional behavior
Negotiating a win-win result


Customer Relations
Keeping commitments with customers
Responds to customer requests
Keeps customer records
Handles difficult customer situations


Customer Service
Ensures customer needs and satisfaction
Customer interaction
Follows best practices and standards
Develops innovative ways to meet customer needs


Objectives

Title:
Start Date:
Due Date:
Goal Description


Goal Measurement


Development Plans








Employee Comments







Employee Acknowledgment

I have reviewed this evaluation and my manager and I have discussed the contents. My signature indicates that I have been informed of my performance not that I necessarily agree or disagree with what was written.

Employee Signature/Date

Signature:_________________________                                                Date:_________________________
( Signature of the Employee )


Reviewer Comments







Reviewer Signature/Date

Signature:_________________________                                                Date:_________________________
( Signature of the Reviewer )


Business Edition
Deploy a comprehensive performance management system in a matter of hours
Get Started
Manager Edition
Write a professional performance review in minutes
Get Started
Business Edition 90 day access from $499
Manager Edition 90 day access from $9.95

Visual Analytics

eReviewz Multi-User version, provides reports and dashboards to help you manage the performance management process, uncover talent gaps and identify high performers in your organization.
© 2007 - 2010 Perfode Inc. All rights reserved. It's not ok to copy this form.